Frequently asked questions

When are packages shipped?

Packages are shipped Monday through Saturday; however, packages are NOT shipped on Sundays or holidays.

When will I receive my tracking information?

Tracking information is emailed to the mail address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed. Within 24 hours,the tracking number will be active.

What is your shipping policy?

Please avoid delays in the shipping process by matching the shipping and billing address at checkout. The normal processing time is 24 hours. After processing, Ready To Ship Hair bundles are shipped within 3 business days (unless stated otherwise under product info) and depending on your shipping options, your delivery time may vary. Business days are Monday through Friday, no orders are shipped out on weekends.

What is your processing time?

Upon veriffication if payment; the normal processing time is 24 hours.

How Long Does The Hair Last?

The lifespan our Hair bundles can range anywhere between 12-18 months to a 2 years or longer, depending on the general care they receive and how often they are worn. The important thing to remember is that your hair extensions don’t have a natural hydration source like your own hair does so keeping them moisturized and reducing dryness is crucial to prolonging their lifespan.

Can I Use Heat On My Hair?

Of course you can! Apply heat using a heat protectant to extend the life of the bundles.